Network Assist - Wireless / Wired


This service provides assistance connecting to the University's wireless and wired network and reporting connection issues.  

  • For more information about wireless, like how to connect, please refer to the Knowledge Base articles  to the right under Related Articles that may be able to assist you
  • Click Report Wireless Issue to report your issue to the ITS Help Desk. 
    • The form will ask you to provide information about the issue you are experiencing, including location where the issue is occurring
  • Access to Knowledge base articles for diagnosing and troubleshooting wireless yourself
  • Ability to request assistance with connecting to wireless
  • Reporting limited or connectivity issues
  • Troubleshooting wireless issues or slow connection speeds
  • Ability to collect all necessary information and track progress
  • Scheduling available time for troubleshooting
Available To

Students, Staff, and Faculty



Report Issue

Related Articles (5)

Use this article for instructions on connecting to the BHSU-Guest wifi
Use this article for instructions on connecting to the BHSU-Secure wifi
This article is for activating Residence Hall ethernet ports
Find the MAC address for your device
This article can be used for troubleshooting connectivity and wifi network issues


Service ID: 20
Mon 1/31/22 1:32 PM
Thu 8/18/22 4:30 PM