Overview
This service provides assistance connecting to the Residence Hall wireless and wired network and reporting connection issues.
Listed below are what devices should connect to BHSU-Secure and which should connect to BHSU-Guest
| BHSU-Secure: |
BHSU-Guest: |
|
Laptops
Cell phones
Tablets
|
Gaming consoles (Xbox, Playstation, etc.)
Smart TVs
Streaming devices (Roku, Firestick, etc.)
Smart devices (Alexa, Google Home, etc.)
|
- For more information about wireless, like how to connect, please refer to the Knowledge Base articles to the right under "Related Articles"
- Click "Report Wireless Issue" to report your issue to the NCS Help Desk.
- The form will ask you to provide information about the issue you are experiencing
- Please include as much information as possible (example: Unable to connect Xbox to BHSU-Guest in Thomas Hall, room 101)
- To request Ethernet port activation, select "Request Activation" from the top right of the service options
Benefits
- Access to Knowledge Base articles for quick troubleshooting
- Ability to request assistance with connecting to wireless in Residence Halls
- Reporting connectivity issues
- Troubleshooting wireless issues, such as slow connection speeds
- Collection of pertinent information
- Ability to track progress of incident
- Scheduling available time for troubleshooting
- Request Ethernet port activation
Available To
Staff and Students
Policies
Please note that personal routers are not allowed on campus. A wall port will be disabled if a personal router is detected.