Residence Hall Network


This service provides assistance connecting to the Residence Hall wireless and wired network and reporting connection issues.  

Listed below are what devices should connect to BHSU-Secure and which should connect to BHSU-Guest

BHSU-Secure: BHSU-Guest:


Cell phones



Gaming consoles (Xbox, Playstation, etc.)

Smart TVs

Streaming devices (Roku, Firestick, etc.)

Smart devices (Alexa, Google Home, etc.)

  • For more information about wireless, like how to connect, please refer to the Knowledge Base articles to the right under "Related Articles"
  • Click "Report Wireless Issue" to report your issue to the NCS Help Desk. 
    • The form will ask you to provide information about the issue you are experiencing
    • Please include as much information as possible (example: Unable to connect Xbox to BHSU-Guest in Thomas Hall, room 101)
  • To request Ethernet port activation, select "Request Activation" from the top right of the service options
  • Access to Knowledge Base articles for quick troubleshooting
  • Ability to request assistance with connecting to wireless in Residence Halls
  • Reporting connectivity issues
  • Troubleshooting wireless issues, such as slow connection speeds
  • Collection of pertinent information
  • Ability to track progress of incident
  • Scheduling available time for troubleshooting
  • Request Ethernet port activation
Available To

Staff and Students


Please note that personal routers are not allowed on campus. A wall port will be disabled if a personal router is detected. 

Request Activation

Related Articles (3)

Use this article for instructions on connecting to the BHSU-Secure wifi
Find the MAC address for your device
This article can be used for troubleshooting connectivity and wifi network issues


Service ID: 15
Mon 1/31/22 12:25 PM
Fri 5/26/23 1:27 PM