Overview
Black Hills State University Faculty, Staff, Students, and Guests may request Assistance with Classroom Technology if any issues arise. When requesting assistance please make sure to specify the type of assistance that is required, along with the target resolution date. Please note that response times may vary and can take up to a few business days based on our work load.
If the issue you're experiencing is common, we may already have a support article that addresses it. Please review the list below to see if a solution is already available.
If none of the articles above are able to help resolve the issue, please click on Request Assistance in the upper right. This will bring you to a form that will request the following information, anything with a * is required:
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* Your Name and Email
- Auto-fills if you are signed into Jacket Connect.
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* Support Type
- Hardware Troubleshooting/Install
- Instructor PC
- Monitor
- Projector/TV
- Audio/Speaker
- Other (textbox)
- Software Troubleshooting/Install
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* Location
- Please select the Building from the drop-down, along the the room number
- Jonas Academic
- Jonas Science
- Meier Hall
- Woodburn Hall
- Young Center
- Rapid City Campus
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* Title
- Defaulted to "Classroom Technology Assistance" but you may change it.
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* Description
- A brief summary of the support request.
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Attachment(s)
- Please attach a screenshot/image of any error messages you are encountering.
Benefits
Submitting Classroom Technology support request through this form helps our team gather any necessary information upfront, and allows us to properly track your support request.
Available To
BHSU Faculty, Staff, Students, and Guests
Policies
SDBOR Policy Manual: Acceptable Use of Information Technology Systems - 7:1