Issue/Question
I can't log into D2L.
I can't log into my email.
I can't log into SNAP.
Environment
Resolution
Note: Updating to the latest version of the Internet browser may also need to be done
Note: Reboot computer after completing the steps below
Note: Log out of any sync'd profiles in the browser
Steps to Clear Cache and Cookies
Google Chrome
- Open Chrome
- Press CTRL+SHIFT+DELETE keys at the same time
- Select All time from the Time range list
Note: If set to the last hour it will not resolve your issue
- Cached images and files
- Cookies and other site data
- Click Clear data
Mozilla Firefox
- Open Firefox
- Press CTRL+SHIFT+DELETE keys at the same time
- Select Everything from the Time range to clear list
- Cookies
- Cache
- Click OK
- Open Firefox
- At the top right, click the Menu button
- Select Settings
- Click on Privacy & Security
- In the Cookies and Site Data section, click Clear Data
- Cookies and Site Data
- Click Clear
Internet Explorer
- Open Internet Explorer
- Press CTRL+SHIFT+DELETE keys at the same time
- Temporary Internet files and website files
- Cookies and Website Data
- Click Delete
Microsoft Edge
- Open Microsoft Edge
- Press CTRL+SHIFT+DELETE keys at the same time
- Cached data and files
- Cookies and saved website data
- Click Clear
Apple Safari
- Open Safari
- Click on Safari next to the logo
- Select all history
- Click Clear History
Steps to Force Refresh
- Open the Internet Browser
- Press the SHIFT key and click Reload button in your browser.