Clearing Cache & Cookies and Force Resetting in Internet Browsers

Tags login


I can't log into D2L.

I can't log into my email.

I can't log into SNAP. 


  • D2L
  • Duo
  • Email
  • OneDrive


Note: Updating to the latest version of the Internet browser may also need to be done

Note:  Reboot computer after completing the steps below

Note:  Log out of any sync'd profiles in the browser

Steps to Clear Cache and Cookies

Google Chrome

  1. Open Chrome
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3. Select All time from the Time range list
    Note: If set to the last hour it will not resolve your issue
  4.  Cached images and files
  5.  Cookies and other site data
  6. Click Clear data

Mozilla Firefox

  1. Open Firefox
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3. Select Everything from the Time range to clear list
  4.  Cookies
  5.  Cache
  6. Click OK
  1. Open Firefox
  2. At the top right, click the Menu  button
  3. Select Settings
  4. Click on  Privacy & Security
  5. In the Cookies and Site Data section, click Clear Data
  6.  Cookies and Site Data
  7. Click Clear

Internet Explorer 

  1. Open Internet Explorer
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3.  Temporary Internet files and website files
  4.  Cookies and Website Data
  5. Click Delete

Microsoft Edge

  1. Open Microsoft Edge
  2. Press CTRL+SHIFT+DELETE keys at the same time
  3.  Cached data and files
  4.  Cookies and saved website data
  5. Click Clear


Apple Safari

  1. Open Safari
  2. Click on Safari next to the  logo
  3. Select all history
  4. Click Clear History

Steps to Force Refresh 

  1. Open the Internet Browser
  2. Press the SHIFT key and click Reload button in your browser.  
Please submit a ticket if you need further assistance
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Article ID: 272
Mon 11/14/22 3:06 PM
Thu 12/8/22 12:38 PM