Clearing Cache & Cookies and Force Resetting in Internet Browsers

Issue/Question

I can't sign into D2L.
I can't sign into my email.
I can't sign into SNAP.
I am running into a 502 Bad Gateway error? 
I can't register for classes because the registration fields are blank. 

Environment

An Internet Browser

• Chrome
• Edge
• Firefox
• Safari
• etc.

Resolution

What is Cache and Cookies? 

Cache refers to a storage area on your computer or phone where data from websites you have recently visited is temporarily saved.

Cookies refer to small pieces of data stored in the cache from websites you visit, such as login information, site preferences, or shopping carts. 
 

Notes Before you Start

Clearing the cache and cookies off your browser may cause some issues with websites you use. But it is also necessary at times for you to resolve an issue you are facing. 

• You will need to sign back into some websites
• You will likely lose items in any online shopping cart
  If the website has you sign in, there is a chance the cart data is saved within your Account, and not the Cookies. 

If you have cleared your cache and cookies, and are still experiencing issues, Please try the following things: 

• Updating to the latest version of the Internet browser may also need to be done
• Reboot computer after completing the steps below
• Log out of any synced profiles in the browser
   

Steps to Clear Cache and Cookies

Google Chrome

1. Open Chrome
2. Press CTRL+SHIFT+DELETE keys at the same time
3. Select All time from the Time range list
   Note: If set to the last hour it will not resolve your issue
4.  Cached images and files
5.  Cookies and other site data
6. Click Clear data
    

Mozilla Firefox

1. Open Firefox
2. Press CTRL+SHIFT+DELETE keys at the same time
3. Select Everything from the Time range to clear list
4.  Cookies
5.  Cache
6. Click OKOpen Firefox

1. At the top right, click the Menu  button
2. Select Settings
3. Click on  Privacy & Security
4. In the Cookies and Site Data section, click Clear Data
5.  Cookies and Site Data
6. Click Clear
    

Internet Explorer 

1. Open Internet Explorer
2. Press CTRL+SHIFT+DELETE keys at the same time
3.  Temporary Internet files and website files
4.  Cookies and Website Data
5. Click Delete
    

Microsoft Edge

1. Open Microsoft Edge
2. Press CTRL+SHIFT+DELETE keys at the same time
3.  Cached data and files
4.  Cookies and saved website data
5. Click Clear
    

Apple Safari

1. Open Safari
2. Click on Safari next to the  logo
3. Select all history
4. Click Clear History
    

Steps to Force Refresh 

1. Open the Internet Browser
2. Press the SHIFT key and click Reload button in your browser.