Clearing Cache & Cookies and Force Resetting in Internet Browsers

Issue/Question

I can't sign into D2L.
I can't sign into my email.
I can't sign into SNAP.
I am running into a 502 Bad Gateway error? 
I can't register for classes because the registration fields are blank. 

Environment

An Internet Browser

• Chrome
• Edge
• Firefox
• Safari
• etc.

Resolution

What is Cache and Cookies? 

Cache refers to a storage area on your computer or phone where data from websites you have recently visited is temporarily saved.

Cookies refer to small pieces of data stored in the cache from websites you visit, such as login information, site preferences, or shopping carts. 
 

Notes Before you Start

Clearing the cache and cookies off your browser may cause some issues with websites you use. But it is also necessary at times for you to resolve an issue you are facing. 

• You will need to sign back into some websites
• You will likely lose items in any online shopping cart
  If the website has you sign in, there is a chance the cart data is saved within your Account, and not the Cookies. 

If you have cleared your cache and cookies, and are still experiencing issues, Please try the following things: 

• Updating the Internet Browser to the latest version may also need to be done
• Reboot computer after completing the steps below
• Log out of any synced profiles in the browser
   

Steps to Clear Cache and Cookies

Google Chrome

On a Laptop 

1. Within Chrome; Press CTRL+SHIFT+DELETE keys at the same time
2. Select All time from the Time range list
   Note: If set to the last hour it may not resolve the issue
3.  Cached images and files
4.  Cookies and other site data
5. Click Clear data

On an Android Smart Phone or Tablet​​​​​​​

1. Within Chrome; Press on the three dots ⋮ in the top right
2. Select Settings
3. Select Privacy and Security​​​​​​​  
4. Select Delete Browsing Data
5. Change the Time Range to All Time
6. Check the box for Cookies and site data
7. Press on Delete Data 
    

Mozilla Firefox

On a Laptop: Method 1

1. Within Firefox; Press CTRL+SHIFT+DELETE keys at the same time
2. Select Everything from the Time range to clear list
3.  Cookies
4.  Cache
5. Click OK

On a Laptop: Method 2

1. Within Firefox; At the top right, click the Menu button
2. Select Settings
3. Click on  Privacy & Security
4. In the Cookies and Site Data section, click Clear Data
5.  Cookies and Site Data
6. Click Clear
    

Internet Explorer 

1. Within Internet Explorer; Press CTRL+SHIFT+DELETE keys at the same time
2.  Temporary Internet files and website files
3.  Cookies and Website Data
4. Click Delete
    

Microsoft Edge

1. Within Microsoft Edge; Press CTRL+SHIFT+DELETE keys at the same time
2.  Cached data and files
3.  Cookies and saved website data
4. Click Clear
    

Apple Safari

On MacBooks or Macs

1. Within Safari: Click on Safari in the Upper Right
2. Select all history
3. Click Clear History

​​​​​​​​​​​​​​On iPhone or iPad

1. ​​​​​​​​​​​​​​Within Settings: Look up Safari and Click into it
2. Scroll down and click on Clear History and Website Data
3. Select All History and Clear History
   Note: If set to the last hour it may not resolve the issue​​​​​​​

Steps to Force Refresh 

1. Open the Internet Browser
2. Press the SHIFT key and click Reload button in your browser.