Reset Password

Issue/Question

I forgot my password.

What is my password?

How do I reset my password? 

Environment

  • User Accounts
  • D2L/SNAP/Email access

Resolution

Step 1: First, head to https://account.bhsu.edu and click on the "Reset Password" button

Step 2: The next screen will prompt you for your Last Name and Date of Birth. Please make sure to enter your Date of Birth in the correct format; MMDDYYYY (no slashes or hyphens) and then click on search.

Step 3: The next screen will prompt that a security code will be sent to your personal email address. Click on "Continue" if the censored email looks familiar. If it does not look familiar, please submit a ticket here.

Step 4: Within your personal email inbox, locate an email from BHSUHelpDesk@BHSU.edu, it should have the subject line of: "BHSU Forgotten Password Verification." If you do not see it in your inbox, make sure to check the junk or spam folder. Within that email, click on the blue link labeled "click here". The link will open a window thanking you for confirming the security code.
If the "click here" link does not work, you can also enter in the security code to the window you had open before.  

Step 5: Change your password. Please make sure to not use any personal information that may be easily known about you. (name, birthdate, etc.) It is recommended that you do not use an automatically generated password that your device may suggest, as you may need to know your password. 

Once your password is accepted, you will see a progress bar while your password is changed. Once that bar finishes, your new password is active. Sometimes it can take up to 30 minutes for the system to fully sync and accept your new password. 

Please submit a ticket if you need further assistance.

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Details

Article ID: 2
Created
Wed 3/9/22 12:35 PM
Modified
Wed 6/12/24 3:46 PM

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