Enrolling or Reactivating DUO

Issue/Question

Enrolling in DUO

Environment

• Android OS, Apple, Cell phone, tablet, Duo token(Ask Helpdesk)

Cause

• Logging into BHSU account (D2L, Snap, Email) for the first time
• Lost/broke old device and can no longer send pushes.

Resolution

In order to enroll in Duo and activate a mobile phone, please do the following:

• Go to bhsu.edu and click on the 9-squares and choose to log into email, snap, or d2l for the first time.
• 'Protect Your Black Hills State University Account' should pop up. Click 'Start setup' to get started!

• Select which device you are adding

• Enter your phone number 
• Select you entered the correct phone number
• Select what type of phone you have
• Install DUO or, if you already do have it downloaded, select "I have Duo Mobile"

• Follow the directions listed under the QR code or select 'Email me an activation link instead'

• Once properly activating your account in DUO mobile, you should receive a green checkmark. Click Continue.

• Verify the settings of your account are correct, save if needed, and then click 'Back to Login'
• Either Send Me a Push and confirm(check your app for a notification) OR Enter a passcode(the 6-digit code inside of your app)
• This should grant you access into your account!