Overview
Black Hills State University Facilities Services is dedicated to maintaining and caring for all Buildings on campus.
If you need assistance with filling out the form, go to the Submitting a Facility Services Work Request article.
Click on "Work Request Form" in the upper right to start a work request.
Types of Work Request
General Maintenance and Repair
- Faculty, Staff, and Students may submit a service request for general maintenance repair needs
- The request must include contact information, room location, and a detailed description; please provide pictures if available too.
- Maintenance repair service requests will be assigned according to priority within a 24-48 hour time period.
- Examples of a General Maintenance and Repair
- A Clogged Toilet
- A Faulty Light Switch
Non-Maintenance/Event Requests
- Faculty and Staff members may submit a service request for non-maintenance issues with their Department Head's approval.
- The request must include a Location, Detailed Description, and FOAP.
- Non-maintenance work requests should be submitted 7 days in advance of the desired project start date, and include a target completion date.
- Examples of a Non-Maintenance/Event Request
- Moving Office Furniture
- Setting up Chairs for an Event
- Picking up items for Recycling/E-Waste
- If the item for E-Waste is not one of the following; than fill out the Computer E-Waste Form
- Printers
- Monitors
- Mouse/Keyboards
- Speakers
Emergency Work Requests
If there is water running where there shouldn't be or an exposed electrical circuit that poses a risk to individuals.
Please Contact Facilities Services immediately at (605) 642-6244.
Examples of an Emergency Work Request.
- Toilet overflowing
- Water leaking through the ceiling
- Power outage
- Exposed Electrical Circuits
Benefits
Helps to ensure our Campus stays clean and operational.
Available To
Faculty
Staff
Students
Policies and Procedures
Departmental Chargeback Policy:
Some requests may require approval for funding from your Department Chair. If you are unsure whether your request needs this approval, please contact your supervisor for guidance.
Expected Response Time:
- Emergency Request: A Technician will be assigned as soon as possible
- Maintenance Request: A Technician will be assigned within 24-48 hours after ticket creation
- Non-Maintenance Request: A Technician will be assigned 7 days after ticket creation