Software Assistance


The ITS Service Desk provides support for purchasing, installation, and troubleshooting of supported hardware and software. To ensure consistency of support, ITS will not provide support for hardware that is not on the standard support list; limited consultation may be available.

ITS provides the following support:

  • Installing or reinstalling the application
  • Troubleshooting and attempting to resolve application malfunctions
  • Providing basic guidance on functionality and features
  • Virus scanning and removal

Click the green Request Service button on this page to submit a software download request


ITS maintains a standard for PC's with the following software: 

  • Windows 10 Enterprise 64 bit
  • Acrobat Reader
  • Microsoft Edge
  • Media Player
  • Mozilla Firefox
  • Google Chrome
  • Office 365
  • Image Now/ Perspective Content
  • Win SCP
  • Global Protect
  • Zoom

ITS Will Not Provide Support For:

  • Beta software applications
  • Software not on the Standard Support list; although limited support and consultation may be available
  • Software installed on personally owned systems; however, consultation services are provided when possible
Available To

Faculty and Staff



Request Assistance


Service ID: 21
Mon 1/31/22 1:32 PM
Thu 5/26/22 4:46 PM