Overview
Black Hills State University Faculty, Staff and Students may request assistance with troubleshooting, setting up, and general support for BHSU computers, hardware, and peripherals. Limited support is available for personal devices. If we're unable to offer support for your personal device, we can point you in the right direction for support.
BHSU owned computers are only allowed to be serviced and supported by BHSU, and seeking outside support is against policy.
When requesting assistance please make sure to specify the type of assistance that is required, and if possible, please make sure to include screenshots of any errors, as well as the steps you took leading up to it. Please note that response times can vary and may take up to a few business days based on our current work load.
If you are being issued a BHSU computer for work, please refer to the articles below to learn more about them:
If the issue you're experiencing is common, we may already have a support article that addresses it. Please review the list below to see if a self-service solution is available.
- Monitor not turning on
- Mouse or Keyboard not working
- Laptop not charging
- Web Cam not working with Zoom
If none of the articles above are able to help resolve the issue, please click on Request Assistance in the upper right. This will bring you to a form that will request the following information, please note that anything marked with an asterisk (*) is required, and those marked with a caret (^) are conditional based on earlier responses.
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Your Name and Email *
- Auto-fills if you are signed into Jacket Connect.
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Type of Assistance *
- Troubleshooting Computers, Hardware, and/or Peripherals
- Setting Up Computers, Hardware, and/or Peripherals
- Data Management Assistance
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Computer and/or Peripheral Type *
- Please specify the type of device needing support.
- Computer
- Keyboard and/or Mouse
- Speaker
- Monitor
- TV
- Scanner
- Other
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Software Name *
- If applicable, please specify the name of the software
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Data Management Assistance Type *
- Please specify the type of data management assistance.
- Data Recovery
- Data Cleanup/Management
- Data Backup
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Title *
- Defaulted to "Computer & Peripheral Assistance" but you may change it.
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Description *
- Please provide a brief summary of the support request, if possible please include the steps you took when encountering the error.
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Attachment(s)
- Please attach a screenshot/image of any error messages you are encountering
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Computer Name or Serial Number
- Please attach include the name of the computer or the serial number.
Benefits
Submitting Internet Connectivity Assistance request through this form helps our team gather any necessary information upfront, and allows us to properly track your support request.
Available To
BHSU Faculty, Staff, Students, and Guests
Policies
SDBOR Policy Manual: Acceptable Use of Information Technology Systems - 7:1