Cisco Phone Quick Reference Guide

Issue/Question

How do I transfer a call?

How do I access my voice mail remotely?

Environment

• Cisco VoIP phones

Resolution

To Answer a Call:

• Lift handset or press speakerphone

To Place a Call:

• Lift handset or press the Speakerphone button 
• For on campus, dial the 4 digit extension
• For off campus: 
  • Local call: dial 9 + extension
  • Long distance call: dial 9-1 + extension

To Transfer a Call:

• From an active call, press the Transfer key
  • 7900 series: Transf soft key
  • 8800 series: Transfer button 
• Dial the recipient’s extension
• Press the Transfer key again

To Set Up Mailbox:

• Press the Voice Mail button
  • 7900 series: Messages button
  • 8800 series: Voice mail 
• Enter the Default PIN (147258) followed by # 
• Follow the voice prompts to record Name and Greeting
• Type in your personal pin number 

To Access Voice Mail:

• Dial 1200 or press the Voice Mail button:
  • 7900 series: Messages button
  • 8800 series: Voice mail 
• Enter your PIN, followed by #

To Access Your Mailbox Remotely:

• Dial your Direct Dial number (ex. 605-642-5555)
• When the greeting starts, press *
• Enter your ID (Extension number) followed by #
• Enter your PIN, followed by #