Voicemail Quick Guide

Issue/Question

How do I set up my voicemail?

How do I delete old messages?

How do I restore a deleted message?

How do I know who called me if they did not leave a number?

Environment

• Cisco Phones
• VoIP
• Voicemail

Resolution

On your Cisco phone, call the voicemail by either pressing the messaging button or calling extension 1200.

Use these keys at any time:
* Cancel
# Back-up

 

First time logging into voicemail:

1.  Press the message button or dial 1200
2.  Enter your pin, followed by # 
3.  Follow the system instructions to:
   • Record your name
   • Set up a new PIN
   • Record your greeting
4. Wait until you hear "You have finished enrollment" before hanging up

 

Check your voicemails from your phone:

1. Press the message button or dial 1200
2. Enter your pin, followed by #
3. Press 1 to hear new messages, or press 3 to review old messages

 

How to delete all old messages:

1. Press the message button or dial 1200
2. Enter your pin, followed by #
3. Press 3 to review old messages
4. Press 2 to review deleted messages
5. Press 2 to erase old messages
6. Press 1 to confirm
7. Press 1 to delete all voice messages, or press 2 to erase all messages

 

Restore deleted voicemail:

1. Press the message button or dial 1200
2. Enter your pin, followed by #
3. Review old messages press 3
4. Review deleted messages press 2
5. Review deleted messages press 1
6. Restore as saved, press 2

 

Find caller's return number:

1. Press the message button or dial 1200
2. Enter your pin, followed by #
3. Press 3 to review old messages
4. After listening to the message that you need the caller's return number for, press 9 for more details