Issue/Question
How do I delete all of my voice mails?
My voice mailbox is full.
Environment
- Faculty/Staff/Student
- Cisco VoIP phone
Cause
Deleting a voice mail through your phone does not permanently delete the voice mail. It sends the voice mail to a “deleted” folder. Eventually, the mailbox will get full if the voice mails are not permanently removed.
Resolution
Follow these steps to permanently delete all of your voice mails:
- On your Cisco phone (even if the voice mail was converted to email), call the voice mail by either pressing the voice mail button or by calling extension 1200
- Enter your pin
- Press 3 to review old messages
- Press 2 to review deleted messages
- Press 2 to erase old messages
- Press 1 to confirm
- Press 1 to delete all voice messages, or press 2 to erase all messages