VPN Access

Issue/Question

How do I connect to the VPN?
How do I request for VPN Access? 

Environment

Working Off Campus 

Operating Systems

  • Windows OS
  • MacOS

Network Specific Interfaces/Software

  • Banner
  • Network Shared Drives

Cause

I cannot access Banner while at home or off Campus.
I cannot access a Shared Drive while at home or off Campus.

Resolution

Application Process:

VPN Access is granted to employees who require it for work. To request access you must fill out the Remote Access Application and submit it to the Help Desk. All applications are carefully reviewed by the Network and Computer Services team to ensure that access is granted only to authorized personnel and to maintain the security of our network. 

Incomplete forms will be denied access. Please return completed forms to the BHSU Help Desk and allow up to a few business day for the application to be reviewed. If you have any questions, please contact the BHSU Help Desk.
 

How to Connect to the VPN:

If your request for VPN Access has been approved, a change to your account will be made and may take up to 30 minutes to fully implement.

You will not be able to connect to the VPN while connected to BHSU's Network. 

To verify you have access, please make sure to test it at home or with a hotspot before leaving campus for extended periods of times. While signing in, you will need to verify your sign in attempt with a DUO Push. If you run into any issues while testing it out, please reach out to the Help Desk for assistance. 

Click into the appropriate guide below to learn more about how VPN Access will work on your Machine.

+ Connecting on Windows OS

1. On a BHSU-owned computer, click the Windows logo on the taskbar to open the start menu

2. Search for Cisco Secure Client and click Open
                1. All BHSU Devices should have Cisco secure Client already installed, if your device does not, please reach out to the Help Desk

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3. The Cisco Secure Client program will pop up in the lower right corner of your screen

4. Click the Connect button

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5. Provide your user-name in the form of Firstname.Lastname and then your BHSU email password and click OK

6. The Cisco Secure Client will not notify you, but it has sent you a Duo push to your phone. Please use your phone to approve the login

7. If you have logged in successfully, the Cisco Secure Client will say Connected: BHSU VPN

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You can also access the Cisco client from the bottom right menu next to the clock. You may need to select the up arrow to see the Cisco icon (circled in red on the picture).

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When you are done using the VPN, select Disconnect from this same menu.
Note: the Cisco icon will have a small padlock when the VPN client is connected.

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+ Connecting on MacOS
  1. On a BHSU-owned device that is MacOS, press Command+Space Bar and search for AnyConnect

     
  2. Open up the AnyConnect application:

     
  3. To turn on the VPN: 
    1. Make sure you are not Connected to the BHSU Network
    2. Click the slider next to AnyConnect VPN
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  4. You will then be prompted to Sign in with your BHSU credentials and confirm the sign in with DUO:

     
  5. After signing in and verifying your Identity, you should be connected and good to go!

     
  • Please keep in mind that you may need to Disconnect completely after use before you are able to reconnect to the BHSU Network. 
    • To Disconnect: click the slider next to AnyConnect VPN

Please submit a ticket if you need further assistance

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